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DRIP BAG COLLECTION
WHICH DRIP BAG BOX IS RIGHT FOR MY COFFEE ADVENTURE?
You can choose the perfect box option to suit your lifestyle and needs:
- DISCOVERY – Box of 5 Drip Bags
Perfect for those who want to sample a variety of flavours and explore new coffee profiles. - ADVENTURE – Box of 10 Drip Bags
Ideal for coffee lovers who want a bit more variety while keeping things manageable. - EXPERIENCE – Box of 20 Drip Bags
For the true coffee aficionado, EXPERIENCE offers double the fun! With 20 premium drip bags, this box includes all the flavours from both DISCOVERY and EXPERIENCE, plus 10 more drip bags exclusively for this box. It's the perfect way to dive deeper into your coffee journey with more options, more flavours, and an expanded selection of specialty drip bag coffee to enjoy over time.
WHAT SHOULD I EXPECT IN TERMS OF FLAVOUR PROFILES FROM YOUR COFFEES?
Your curated box of coffee drip bags features selections from our roasters, who source coffee beans from diverse around the world. This gives you a range of flavour profiles, shaped by the 'beans' origins and refined by our roasters' expertise.
- Latin America: Often features bright acidity notes of chocolate, citrus, and caramel, but the roasting style can enhance mellow these flavours.
- Africa: Typically offers vibrant and fruity flavours, with hints of and floral notes, influenced by the roaster’s techniques.
- Asia: Often presents earthy and spicy undertones, with full-bodied and nutty or chocolatey flavours that can be highlighted by specific methods.
DO YOU OFFER A SAMPLE BEFORE COMMITTING TO A SUBSCRIPTION?
Yes, we do offer a complimentary sample for new customers of Awake — click here to receive yours!
CAN I PERSONALISE MY COFFEE DRIP BAG SUBSCRIPTION BASED ON MY TASTE PREFERENCES (E.G. PREFERRED ORIGINS, ROAST LEVELS, COFFEE TYPES)?
Unfortunately, you won't be able to. Our goal is to introduce you to new flavours and different roasters each month. We hope you’ll enjoy the delightful surprises in every delivery!
However, we’re actively exploring customisation options for the future.
IS YOUR COFFEE SUITABLE FOR PEOPLE WITH DIETARY RESTRICTIONS (E.G., GLUTEN-FREE, VEGAN)?
Yes, our coffee is naturally gluten-free and vegan. However, we advise individuals with specific dietary restrictions or health concerns to consult with a healthcare professional before making any dietary changes.
Monthly Subscription
What are the subscription options available?
We’re excited to offer subscription bundles for ADVENTURE (Box of 10 Drip Bags) and EXPERIENCE (Box of 20 Drip Bags), designed for coffee enthusiasts who want to elevate their experience. With our subscription bundles, you’ll secure a continuous supply of our premium specialty drip bags delivered to your doorstep. The subscription price includes shipping fees, so you can sip and save with ease.
Subscription With Shipping Included
- ADVENTURE - 3 months: $101.70 ($33.90/box)
- EXPERIENCE - 3 months: $188.70 ($62.90/box)
How often will I receive my coffee subscription?
Every month! Your order will be delivered within the first week of the month, ensuring you start fresh with a new selection of drip bags.
HOW DOES RECURRING PAYMENT FOR MY SUBSCRIPTION WORK?
Recurring payments for your subscription are processed automatically at the 20th day of the month based on each renewal period (3-month). The payment will be charged to the payment method you selected at the time of subscription.
When will I receive my first and subsequent subscription boxes if I order a coffee subscription? And when will I be charged for the next cycle?
Delivery: Your first box will arrive within 5-7 business days of placing your order. Subsequent boxes will be delivered by the first week of each month for the duration of your subscription term.
Payment: Your initial payment is processed when you place your order. For recurring subscriptions, you’ll be charged again on the 20th of your next billing cycle (every 3 months).
Example Timelines
Scenario 1:
If you start a 3-month subscription on 8 Apr 2025:
- 1st Box: Delivered by 17 Apr 2025 (within 5-7 business days)
- 2nd Box: Delivered by 9 May 2025
- 3rd Box: Delivered by 6 Jun 2025
Your next recurring charge will occur on 20 Jul 2025 to renew your 3-month subscription plan, with monthly deliveries continuing for the next cycle.
Scenario 2:
If you start a 3-month subscription on 20 Apr 2025:
- 1st Box: Delivered by 29 Apr 2025 (within 5-7 business days)
- 2nd Box: Delivered by 9 May 2025
- 3rd Box: Delivered by 6 Jun 2025
Your next recurring charge will occur on 20 Jul 2025 to renew your 3-month subscription plan, with monthly deliveries continuing for the next cycle.
IS IT POSSIBLE TO PAUSE OR AMEND MY SUBSCRIPTION AT ANY TIME?
Yes, you can pause or amend the delivery timeline your subscription. If you wish to make changes to your monthly subscription, please email us at ask@awake.com.sg.
CAN I GIVE A SUBSCRIPTION AS A GIFT?
Yes! Awake’s coffee subscription makes the perfect gift for the coffee lover in your life. You can select the subscription bundle of your choice. Upon check out, you may add the recipient’s address as the Delivery Address and we’ll take care of the rest.
WHAT HAPPENS IF I DON’T RECEIVE MY SUBSCRIPTION ON TIME?
You can reach our customer support team via email at ask@awake.com.sg. We’re here to help!
Payment Options
WHAT ARE THE PAYMENT OPTIONS AVAILABLE?
We offer a variety of payment options for your convenience:
- Visa or MasterCard
- Apple Pay
- Google Pay
- PayNow *Not available for monthly subscription orders
Shipping And Delivery
What is the delivery time for my coffee order?
You can expect your coffee order to be delivered within 5 to 7 business days. All deliveries are handled by our trusted logistics partners.
How much does shipping cost?
Shipping costs are $5 per order. Enjoy free shipping on orders above $70!
Do you ship internationally?
Currently, Awake only ships within Singapore. We are working on expanding our shipping services, so stay tuned!
Do you offer self-collection?
Yes, we do! Your order will be ready for self-collection within 5 working days. Once it’s ready, we’ll notify you with the details for collection.
Customer Account
How do I create an account?
You can create your account by clicking on the "Register" button here. Simply enter your email, create a password, and follow the instructions to complete your registration.
Do I need an account to place an order?
No, you can check out as a guest. However, having an account allows you to track your orders and manage subscriptions with ease.
How do I create an account if I've already made a purchase?
Simply click "Forgot Your Password?" on the login page and enter the email you used for your previous purchase. We’ll send you a link to reset your password and complete the account setup.
Can I edit or cancel an order through the portal?
Once an order is placed, it cannot be edited or cancelled. However, if you need to make urgent changes, please reach out to us at ask@awake.com.sg, and we’ll assist you as quickly as possible.
How do I manage my subscription?
If you have a subscription, you can update your payment methods or delivery address through the "Subscription" button in the portal. For any other changes to your monthly subscription, please email us at ask@awake.com.sg, and we’ll be happy to assist you.
Can I save multiple shipping addresses?
Yes! Under "View Addresses," you can add, edit, or delete shipping addresses for faster checkout.
How can I send a gift to someone?
During checkout, you can enter a different shipping address for the recipient while keeping your billing information the same. If you’d like the recipient to receive order updates, you can also enter their phone number in the shipping details.
Customer Support
What if I need help with my order?
You can reach our customer support team via email at ask@awake.com.sg. We’re here to help!
What is your return or refund policy?
Due to hygiene reasons, we do not accept returns. However, if your order arrives damaged or incorrect, please reach out to us within 7 days of delivery, and we’ll be happy to assist with a replacement or refund.